Care Agency London
Choosing a care agency means trusting someone with your home, your routines and the wellbeing of someone you love. You need confidence in the carers providing support and the team responsible for managing it.
PillarCare is a London care agency based in Primrose Hill, supporting people in their own homes since 1999. We bring together experienced carers, individual care planning and ongoing management support to help you arrange care with confidence.
Whether you are exploring care for yourself or helping a relative, we can talk through your options and the next steps.
Why choose PillarCare as your London care agency?
CQC-regulated and rated Good
PillarCare Agency is regulated by the Care Quality Commission, the independent regulator of health and social care in England. Our service is rated Good overall and across all five assessed areas: safe, effective, caring, responsive and well-led.
You can view PillarCare’s CQC rating and inspection information to learn more about the service.
Experience supporting people at home since 1999
Our experience spans support with everyday activities, recovery following a hospital stay and care for people living with dementia or more complex needs.
Throughout that time, our purpose has remained personal: helping people live their lives in familiar surroundings, with support that respects their choices.
Carefully selected and matched carers
Feeling comfortable with your carer matters. Our recruitment process includes interviews, comprehensive reference checks and enhanced DBS checks. We also provide staff training, including training in data protection.
When matching a carer, we consider the experience needed to provide your care alongside personality and individual preferences. The aim is to build a relationship that feels reassuring and respectful.
Read more about our recruitment standards and client protection.
Ongoing support from a care management team
Arranging care is the beginning of our relationship with you. Our care managers and supervisors remain involved through regular contact, visits and reviews of your support.
We work with the person receiving care and, where appropriate, their family or trusted representatives. When circumstances change or questions arise, our team can help you review the arrangements.
What support can our care agency arrange?
The right care depends on the person receiving it: their daily routine, the help they need and what they want to continue doing independently.
Our services include:
Live-in care: A carer lives in your home to provide agreed support with daily life and companionship.
Dementia care: Support for people living with dementia, with attention to familiar routines, communication and changing needs.
Complex care: Individual support for people living with long-term conditions, disabilities or more complex care needs.
End-of-life care: Compassionate support focused on comfort, dignity and personal wishes at home.
We also offer daytime care, night care, respite support, couples care and continuous 24-hour care packages. Our standard daytime care packages have a six-hour minimum.
Explore our care packages to understand the different arrangements available.
How arranging care with PillarCare works
You do not need to have every answer before contacting us. We can help you understand the options and identify the information needed to plan suitable support.
1. Talk to us about your situation
An initial conversation gives you the opportunity to explain what is happening, ask questions and discuss the help you are considering. You might be planning ahead, supporting a relative after illness or looking for additional help with an existing care arrangement.
2. Arrange an obligation-free assessment
Our care assessment helps us understand the person’s needs, routines, preferences and home circumstances. It is also an opportunity to discuss what matters to them and how they would like support to fit into their life.
3. Agree a care plan and suitable carer
We use the assessment to develop a care plan and identify an appropriate carer or care team. Support may include personal care, meal preparation, medication reminders, companionship or help with everyday tasks, depending on the agreed arrangements.
Learn more about our approach to personalised care.
4. Keep care under review
Your care plan should remain relevant as circumstances change. We review care arrangements and stay in contact so that support can be adapted when needs or preferences change.
Obligation-free assessment from our care professionals
Your local team of care managers are on call 24/7 to answer your questions and work with you to design a customised plan of care that is right for you.
A London-based team supporting local families
Our London office is based at The Business Centre, 36 Gloucester Avenue, Primrose Hill, London NW1 7BB.
We support people across London, including Camden, Islington, Westminster, Kensington, Ealing and Croydon. Contact our team with your postcode and the type of support you need so we can discuss suitable arrangements and current availability.
If you are arranging care for a relative, you can contact us even if you live elsewhere. We understand the importance of communication when family members cannot always be nearby.
Read about other families’ experiences
Choosing an agency is easier when you can hear from people who have used its services.
"I felt fortunate to have found PillarCare which met our needs and more"
Irene, service user's wife
Looking for advice?
Outstanding care
Our unique approach has led to awards and accolades from industry experts and service users
Available 24/7
Here to provide you with support and security whatever the time at no extra cost
Industry Leaders
Our care specialists have the most up-to-date knowledge to ensure the highest standard of care
Flexible care
Cost-effective care packages that are adaptable to your care needs as they change
Frequently asked questions about choosing a care agency
What should I look for when choosing a care agency in London?
Check the agency’s CQC registration and inspection information, its experience with your care needs and how it recruits and trains carers. Ask who manages the care, how changes are handled and what the fees cover. Reviews from clients and families can also help you understand their experiences.
Does PillarCare manage the care after it starts?
Yes. Our care management team remains involved after care begins, supporting clients, carers and families through ongoing contact and reviews. You can raise questions or concerns with the team and discuss changes to the care arrangements when needed.
Can I arrange care on behalf of a parent or relative?
Yes, you can contact us to discuss support for a relative. We involve the person receiving care in planning their support and work with family members or representatives where appropriate. Their wishes, preferences and independence remain central to the care plan.
Can you provide short visits for help during the day?
Our standard daytime care packages have a six-hour minimum. If you need a different arrangement, contact our team to discuss your requirements and availability. We can explain which options may be suitable before you make a decision.
Is live-in care the same as continuous 24-hour care?
No. Live-in care involves a carer living in the home and providing support according to an agreed care plan. It does not mean one carer works continuously throughout the day and night.
Where continuous waking support is needed, our 24-hour care packages use a small team of carers. We can help you understand the appropriate arrangement during your assessment.
How much does care through PillarCare cost?
The cost depends on the care arrangement and the support required. Contact us to discuss your needs and request a personalised quote. This gives you an opportunity to understand the proposed package, the fees and what is included before deciding how to proceed.
How quickly can care be arranged?
The next steps depend on your needs, the assessment and suitable carer availability. If you have a preferred start date or are preparing for a hospital discharge, tell us when you first contact the team so we can discuss what may be possible.
Can my care arrangements change over time?
Yes. Care plans can be reviewed as your circumstances change, whether you need more support, less assistance during recovery or a different routine. Our team will discuss the changes with you and consider how the care package should adapt.
Speak to PillarCare about your care requirements
If you are comparing care agencies in London, we are here to answer your questions and help you understand your options.
Tell us about your situation, the support you are considering and what matters most to you or your loved one.
24/7 Service Available
020 7482 2188