Absolutely delighted with the service from PillarCare Agency. No criticisms and I would definitely recommend the agency to anyone who required help. I have already done so and my friends were extremely thankful.
PillarCare has been a leading industry favourite for the past 20 years. Feedback from our service users means the world to us, and the real reviews some of our service users are kind enough to leave us have won us the coveted industry accolade of Top 20 Home Care Awards twice.
Homecare.co.uk is one of the UK’s leading providers of independent customer reviews for all types of eldercare. They have around 9,189 providers, 2 million+ visits per year and 17,485 homecare reviews. The homecare.co.uk Top 20 Home Care Award is awarded to the most recommended Home Care Providers in each region of the UK.
The ‘Top 20 Home Care Providers’ award is one of the only awards in the care industry voted entirely from reviews from their care by customers and their families. The Awards are based on the Review Score, and PillarCare has been delighted to have an average rating of 9.9 on their customer reviews, with an average review rating of 5 out of 5. We are very proud to say that the majority of our reviewers identify themselves as “Highly Likely” to recommend our service to others.
We were so proud when in 2019 our Care Manager Matt Ford reached Regional Finalist status for Home Care Coordinator at the Great British Care Awards.
We recently asked Matt about his time with PillarCare, and what this award would mean for him. Take a look at what he had to say:
Matt: I have worked in care since July 2013 when I started volunteering at a day service for adults with learning disabilities. I moved to London in November 2014 to start as a support worker.
Working in the care industry is something I am immensely proud of. Whenever someone hears what I do for a living, it is nearly always followed by an impressed “Wow!” or an appreciative “Well done you!”. Seeing the good work that we do on a daily basis is incredibly rewarding.
Matt: I started as a support worker in November 2013 at a respite service for adults with severe learning disabilities and complex health needs in Westminster. The service was taken over by another care provider in July of 2015 and I was offered the Assistant Managers role. I continued there until September 2016 where I was asked to become the manager overseeing several supported living services in Kensington & Chelsea. I remained there as the manager until late in 2018 when I joined PillarCare.
Matt: My greatest career accomplishment to date has been the work I have done with services that required improvement or were inadequate in their CQC inspections and bringing them back up to a level of Good or Outstanding. When I first started working as a support worker, the service was struggling with staffing needs and serious improvements needed to be made to the service, especially in terms of safety. My skills and work ethic meant I was identified as a possible candidate for promotion to Assistant Manager and working together with the Registered Manager, we turned the service around. The service was rated Good just over a year after I started working there. Following this, I was asked to take over several supporting living services that were struggling in a similar fashion. I recruited a new team and rebuilt how the service operated from the ground up. The result again was that the next CQC inspection we were rated Good/Outstanding.
Matt: I see PillarCare as an important component of the network of care providers in London and hopefully across other parts of the UK. We may not be the largest care provider in the future, but we will certainly be one of the best, being an example of the gold standard of care that people can expect to receive.
Matt: The recognition from my peers, my staff and my service users is very flattering. Working in care, my goal has never been any sort of personal accolades, but I am very grateful for them. I will say that I will definitely be using this in the future to help push for better practice and better care for as many people as I can reach in the future!
Here at PillarCare, we are so proud of Matt for reaching finalist status in his category and believe this reflects the quality of service we provide our customers.