PillarCare have been helping people live as independently as possible in their own homes throughout London and the UK since 1999. We are an award winning service; our dedication to truly caring for each and every service user has been recognised by our own service users and industry professionals.
Knowing we are making a positive difference to peoples' lives drives all of us here at PillarCare. We are committed to delivering the highest standards of care without losing a personal connection to those we care for. Helping people to remain in their homes, living their lives how they wish, informs both our management and carer teams and we hold the individual at the heart of what we do. Person centred care means that we work with each individual, encouraging full participation in delivering the right care for you.
And unlike some other companies, we stay in touch. Our friendly, experienced care managers and staff supervisors are always on call and are committed to ensuring that we are there for you when you need us. People’s lives change, and we are always flexible, working with you to respond quickly to changes in your circumstances. We are always happy to talk – we know sometimes things are clearer after speaking to someone with experience. We understand care, and you understand what you need.
Your local team of care managers are on call 24/7 to answer your questions and work with you to design a customised plan of care that is right for you.
For us it’s all about quality of life. Ensuring you can live as independently as possible, safely and with dignity, in the familiarity of your own home, whatever your care needs.
Get to know our people – our experienced, dedicated care management team – who’ll be with you every step of the way.
Robert established PillarCare in 1999 to provide a safe and positive alternative to residential care and nursing homes.
As the Director of PillarCare, Robert oversees all of the company operations, business development and is the Nominated Individual of the service.
Robert has over 35 years’ experience in employment and people-management and has spent the past 22 years working specifically within the homecare sector. He graduated in Sociology and has expert knowledge of the caring profession.
Robert plays an essential role both in the office and at the frontline of the service, and he remains a key point of contact for all of our carers and service users alike.
Robert is also active in the local community, supporting older peoples' organisations and initiatives.
Oona joined PillarCare in 2016. As Registered Manager she is responsible for the operational day-to-day management of the service, ensuring PillarCare's continued compliance with relevant legislation, alongside the strategic development of the organisation.
Oona heads the Complex Care service here at PillarCare and she is passionate about ensuring each service user has a meaningful experience of care. Oona is a point of contact for service users and their families from the outset of each care package through their entire journey with us. She has over 20 years professional experience working in the health care and mental health industry including outreach projects & health communications.
Former services include the NHS, the Department of Health, the BBC, and the University of Westminster. She has post-graduate diplomas in Human Ecology, and Leadership & Management in Health & Social Care.
Matt joined PillarCare in 2018. He assists with the company's business strategy, operational management and is responsible for ensuring that the care we deliver is safe, responsive, and effective. He works closely with each service user and supports the team to develop PillarCare's practices and commitments to outstanding care.
In 2019, Matt won an award for Best Home Care Co-ordinator and Care Manager in London. Matt has been working in social care for over 8 years, focusing on adults with a variety of learning disabilities and complex health needs. He has an excellent understanding and history of working with the CQC; upholding the standards they expect in social care.
Matt holds a degree in Psychology, a Masters degree in Forensic Psychology, and a diploma in Leadership & Management in Health & Social Care.
Chloé joined PillarCare in 2016. She spends much of her time visiting the service users and their carers, ensuring each member of our team is meeting our high standards and expectations, whilst feeling confident and comfortable in their placements. When not supporting the care team, Chloé is keeping our website and advertising current. She has over 15 years of experience in team management and business administration, and previously worked for the General Social Care Council, in governance for social care workers.
Alicia joined PillarCare in 2022 as the lead in recruitment and onboarding of new staff. Ensuring that the team is fully compliant with the current standards, and managing and implementing new training.
Alicia ensures that the team understands HR policies and procedures.
Alicia is a Business and Management graduate, currently studying towards her MSc in Human Resource Management. She has comprehensive experience in team management, administration, and policy implementation.