At PillarCare, our unwavering commitment to making a positive difference in people’s lives drives everything we do. We are dedicated to delivering the highest standards of care whilst maintaining a personal connection with those we care for. Our philosophy revolves around helping individuals remain in the comfort of their homes, living life on their terms, and being at the heart of everything we do for them. PillarCare’s approach to care, highlights the core values and services that set us apart from other companies.
Compassionate Care and a Person-Centred Approach
We firmly believe that personalised care is the cornerstone of enhancing the well-being of our clients. At PillarCare, we adopt a person-centred approach, which means we work collaboratively with each individual and their loved ones, to design a care plan tailored to their unique needs and preferences. By taking the time to truly understand their aspirations and challenges, we can provide the most effective and compassionate care possible.
Our carers go above and beyond to build meaningful relationships with their client, creating an atmosphere of trust and respect. They listen attentively to their concerns, treat them with empathy and dignity, and actively involve them in all decisions regarding their care. This not only ensures that their physical and medical needs are met but also promotes emotional well-being and good mental health.
Staying Connected and Responsive
At PillarCare, we pride ourselves on being readily available and responsive to our clients and their families, always. We understand the significance of ongoing communication and always maintain open lines of contact. Our friendly and experienced care managers are on call, for you when you need us most.
Life is constantly changing, and circumstances evolve. At PillarCare, we remain flexible in adapting our care plans accordingly to suit your evolving needs. Whether it’s dialling up the level of support required or accommodating new care needs, our team is quick to respond and ready to provide you with the reassurance you need during what might otherwise be a challenging experience.
Reliable and Trustworthy Staff
The security and reliability of our care staff are of paramount importance to us. We understand that welcoming someone into your home to provide care requires a high level of trust. Hence, when selecting our carers, we implement a rigorous pre-screening and interview process. This includes conducting comprehensive reference checks and enhanced disclosure level criminal record checks (DBS).
By adhering to strict hiring standards, we ensure that our clients receive care from skilled, trustworthy, and compassionate professionals. Our friendly carers are not just qualified and experienced, but they also possess a genuine passion for helping others, which shines through in the care they provide.
Care Packages Designed for Your Needs
PillarCare recognises that each individual has unique care requirements. We offer a range of care packages thoughtfully designed to cater to those specific needs. Our commitment to personalised care means that we take the time to understand the desires and necessities of our clients fully.
For those seeking greater independence and companionship, our live-in care services support individuals to remain in the comfort of their homes while receiving dedicated care. On the other hand, our hourly day and night care packages focus more on the complex needs of our clients, providing around-the clock support and continuity of care.
We also understand the significance of providing exceptional end-of-life care that prioritises comfort, dignity, and quality of life. During this sensitive time, our experienced Care Managers create person-centred care plans that address individual needs while providing emotional support for both the individual and their loved-ones.
Concierge Service: Going Beyond Care
We believe that caring for a loved one extends beyond direct support. Managing daily household tasks and responsibilities can often be overwhelming. To alleviate the burden, our inclusive Concierge service steps in to offer additional assistance.
From booking medical appointments and organising weekly shopping to planning trips and accessing community events, we provide a comprehensive range of personalised services. This support ensures that our clients and their loved ones can focus on what truly matters: spending quality time together and enjoying life.
Transparent and Cost-Effective Solutions
We understand that the cost of care can be a concern for many families. At PillarCare, we work closely with each client to provide the best value for money possible. Our services are priced as comprehensive packages, offering a tailor-made, cost-effective solution to suit individual requirements.
We believe in transparency, and as such, there are no hidden charges in our fees. Our rates include care service provision every day of the year, allowing our clients to receive continuous care and support whenever they need it. Furthermore, our on-call care management team is available seven days a week, providing peace of mind for both clients and their loved ones. Please see our brochure for further information.
We are proud to be a leading example in the provision of personalised and compassionate care. With a person-centred approach, a team of reliable and dedicated carers, and a wide range of tailored care packages, we are committed to ensuring the well-being and independence of our clients If you would like to discuss any of your or your loved ones’ care needs, please call Matt or Chloe on 020 7482 2188.