Matt Ford – Regional Finalist for Home Care Coordinator at the Great British Care Awards!

The team at PillarCare are pleased to announce that our very own Matt Ford has reached Regional Finalist status for Home Care Coordinator at the Great British Care Awards

We recently asked Matt about his time with PillarCare, and what this award would mean for him. Take a look at what he had to say.

1. How long have you worked in care?

Matt: I have worked in care since July 2013 when I started volunteering at a day service for adults with learning disabilities. I moved to London in November 2014 to start as a support worker.

2. What does working in the care industry mean to you?

Matt: Working in the care industry is something I am immensely proud of. Whenever someone hears what I do for a living, it is nearly always followed by an impressed “Wow!” or an appreciative “Well done you!”. Seeing the good work that we do on a daily basis is incredibly rewarding.

3. How did you become a care coordinator?

Matt: I started as a support worker in November 2013 at a respite service for adults with severe learning disabilities and complex health needs in Westminster. The service was taken over by another care provider in July of 2015 and I was offered the Assistant Managers role. I continued there until September 2016 where I was asked to become the manager overseeing several supported living services in Kensington & Chelsea. I remained there as the manager until late in 2018 when I joined PillarCare.

4. What is your greatest career accomplishment?

Matt: My greatest career accomplishment to date has been the work I have done with services that required improvement or were inadequate in their CQC inspections and bringing them back up to a level of Good or Outstanding. When I first started working as a support worker, the service was struggling with staffing needs and serious improvements needed to be made to the service, especially in terms of safety. My skills and work ethic meant I was identified as a possible candidate for promotion to Assistant Manager and working together with the Registered Manager, we turned the service around. The service was rated Good just over a year after I started working there. Following this, I was asked to take over several supporting living services that were struggling in a similar fashion. I recruited a new team and rebuilt how the service operated from the ground up. The result again was that the next CQC inspection we were rated Good/Outstanding.

5. What do you see for the future of PillarCare?

Matt: I see PillarCare as an important component of the network of care providers in London and hopefully across other parts of the UK. We may not be the largest care provider in the future, but we will certainly be one of the best, being an example of the gold standard of care that people can expect to receive. 

6. What would this award mean to you?

Matt: The recognition from my peers, my staff and my service users is very flattering. Working in care, my goal has never been any sort of personal accolades, but I am very grateful for them. I will say that I will definitely be using this in the future to help push for better practice and better care for as many people as I can reach in the future!

Here at PillarCare, we are so proud of Matt for reaching finalist status in his category and believe this reflects the quality of service we provide our customers. 


Matt joined PillarCare in 2018. He assists with the company’s strategy and is responsible for ensuring that the care we deliver is safe, responsive and effective. He is also responsible for supporting the team on a daily basis to ensure they are able to deliver outstanding care. Matt has been working in social care for the last 5 years, focusing on adults with a variety of learning disabilities and complex health needs. He also has an excellent understanding and history of working with CQC; upholding the standards they expect in social care. Matt holds a degree in Psychology, a masters degree in Forensic Psychology and is working towards his diploma in Leadership and Management in Health and Social Care