Our mission – person centred care
Knowing we are making a positive difference to people’s lives drives all of us here at PillarCare. We are committed to delivering the highest standards of care without losing a personal connection to those we care for. Helping people to remain in their homes, living their lives how they wish, informs both our Management and Carer teams and we hold the individual at the heart of what we do. Person Centred Care means that we work with each individual, encouraging full participation in delivering the right care for you.
And unlike some other companies, we stay in touch. Our friendly, experienced Care Managers and Staff Supervisors are always on call and are committed to ensuring that we are there for you when you need us. People’s lives change, and we are always flexible, working with you to respond quickly to changes in your circumstances. We are always happy to talk - we know sometimes things are clearer after speaking to someone with experience. We understand care, and you understand what you need.
Meet our care team
For us it’s all about quality of life. Ensuring you can live as independently as possible, safely and with dignity, in the familiarity of your own home, whatever your care needs.
Get to know our people – our experienced, dedicated Care Management team - who’ll be with you every step of the way.
"Dearest Robert, Heidi, Oona and everyone at PillarCare. A huge heartfelt thanks for your years of care and kindness to darling Reg."
– Katy and James
Robert established PillarCare in 1999 to provide a safe, positive alternative to residential care and nursing homes. Robert manages the business side of PillarCare. Graduating in Sociology he has expert knowledge of the caring profession. He has over 30 years’ experience in employment and people management, the past 16 years working in the homecare sector. Robert is active in the local community, supporting older people's organisations and initiatives.
Heidi joined PillarCare in 2009. She assists with the company’s strategy, responds to the service users' needs effectively as well as managing and supporting the team daily. She is responsible for the safe delivery of the service, builds strong relationships with both service users and staff and ensure the effective running of the business. Her background is in Public Relations, Marketing and Media and Heidi has a post-graduate diploma in Leadership and Management in Health and Social Care.
Community Care Manager
Oona joined PillarCare in 2001. She focuses on visiting and monitoring the people we provide care for, ensuring that each is receiving the correct services and care at all times. She has a professional background in patient outreach projects and health communications and has worked on patient information projects for the NHS, University of Westminster and The Department of Health. Oona has post-graduate diploma in Human Ecology and Leadership and Management in Health and Social Care.
Ana joined PillarCare in 2015. She is responsible for the recruitment of new staff. Ensuring our team is always fully compliant, running the induction process, training development programmes, leading staff appraisals, helping the team with the company's HR policies and procedures are her key areas. Ana also deals with our Quality Care System and with the governmental Skills for Care guidelines, as to remain in compliance. Ana graduated in HR Management and has worked in Human Resources for the past 10 years.
Chloé joined PillarCare in 2016. She spends much of her time visiting the Carers to ensure that each one is meeting our high standards and expectations, whilst feeling confident and comfortable in their placements. Chloé also works with the PillarCare policies and procedures keeping them and us up to date. She has 10 years’ experience in team management and business administration, and previously worked for the General Social Care Council, in governance for Social Care Workers.